Confirming Your Email
A confirmation link goes out the moment your account is created. Confirming proves we can reach you — it never blocks your work.
Navigate to: the link in your inbox, or the strip under the top bar on any page
Registration sends two emails: a welcome message, and a link that confirms the address is really yours. Confirming proves the mailbox is reachable — the address your documents, statements and password resets will be sent to. Until you confirm, everything still works.
The strip that asks
| Element | What it is |
|---|---|
| The message | "Confirm your email address. We sent a link to <your address> — check your inbox and spam folder. Your account works as normal either way." |
| Resend link | Sends a fresh link. It always goes to your own address — the address is taken from your session, never from anything typed into the page. |
| Sent | A green pill, shown only once the server confirms a mail actually left. A cooldown or a failure is reported as itself, not as a success. |
| Dismiss | Hides the strip for this browser session. It returns on your next sign-in until the address is confirmed. |
Who sees it
The strip is shown to an account that was sent a link and has not confirmed yet. Every new signup is in that group, because a link goes out at registration.
An account created before confirmation existed was never asked, and is never nagged: it sees only its status in the profile menu, which reads Unverified · Send confirmation link. Ask for a link there and the strip applies from then on, until you confirm.
Resending
| What you get back | Why |
|---|---|
| "We've sent a link to <your address>." | A fresh link is on its way. |
| "A link was sent a moment ago. Try again in N minutes." | There is a five-minute cooldown, so a double click does not send two. |
| "That is the limit for today. Try again tomorrow." | Five links a day per address. |
| "This address is already confirmed." | Nothing left to do. |
| "We couldn't send the link right now. Try again in a few minutes." | The mail could not be sent. Nothing is claimed that did not happen. |
Opening the link
The link opens a page of its own and redeems the token once. It is public on purpose — you may be reading the mail on a phone while signed in on a laptop, and being made to sign in first would defeat the point.
| What you see | What it means |
|---|---|
| "Email confirmed" | Done. Carry on to the dashboard, or close the tab. |
| "Already confirmed" | The address was confirmed earlier. Nothing further to do. |
| "That link has expired" | Confirmation links last 24 hours. Sign in and use the strip to send a fresh one. |
| "That link isn't valid" | It may already have been used. Send a fresh one from the strip. |
An unconfirmed account signs in and works normally — every module, every document, every report. Verification is about whether we can rely on reaching you, and a bounced or spam-filtered mail must never turn into a lockout. Confirmation is held against the address, not against one business, so confirming once covers you in every business you belong to on that mailbox.
Related
- Stage 1 — Business Setup — the account form the link is sent from
- Your business details — the next step after registration
- Your free trial — what the 14 days give you