Partner Portal
Cancelling a subscription
What cancelling stops, when it takes effect, and what happens to your clients.
Navigate to: partners.trabalance.com/subscription → Cancel Subscription
1
Confirm
A dialog asks you to confirm. Only an active subscription can be cancelled — with none, the action is refused.
2
The subscription is marked cancelled, dated now
It stops renewing.
3
It runs to the end of the period you paid for
The response names that date. You are not cut off on the day you cancel.
What happens to your clients
| After cancelling | |
|---|---|
| The client businesses | They carry on. Cancelling your plan does not touch their data, their users or their own subscriptions. |
| Your Administrator user in each | Still there — the user was created inside the business and does not belong to the plan. |
| The client links | Still on your Clients page, still licensed. |
| Registering a new client | Stops, once the licence count no longer covers it. |
⚠️Cancelling is not a refund
A cancellation ends renewal. It does not reverse a payment already taken, in card or in partner credit.
Coming back
Subscribe to a plan again from the same page. An existing cancelled subscription is not resumed — a fresh one is taken, and your existing licensed clients count against it from the moment it starts.